Shipping policy

Shipping Policy

At StrucHaus, we are committed to providing a reliable, transparent, and efficient delivery experience. This Shipping Policy outlines our shipping practices, delivery timelines, and important information regarding your order.

Shipping Locations

StrucHaus currently ships within the continental United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO addresses
P.O. Boxes

Shipping Costs

Free Shipping is available on all eligible orders within the continental United States.

Any optional services selected during checkout, including shipping protection, package protection, or similar third-party services, may incur additional charges and are not included in our free shipping offer.

Order Processing

Most orders are processed and prepared for shipment within 1 business day after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, severe weather, carrier disruptions, or other unforeseen circumstances, processing times may occasionally be extended.

Shipping Carriers

Orders may be shipped through one or more of the following carriers:

UPS
FedEx
USPS
Freight carriers for oversized furniture items

The carrier selected will depend on product size, weight, destination, and service availability.

Delivery Estimates

After your order has been processed, delivery typically takes 3–5 business days.

Most customers receive their orders within 4–6 business days from the date the order is placed.

Stage	Estimated Time
Order Processing	1 Business Day
Transit Time	3–5 Business Days
Total Estimated Delivery	4–6 Business Days From Order Date

Delivery estimates are provided for informational purposes only and are not guaranteed.

Certain oversized furniture items, freight shipments, remote delivery locations, severe weather conditions, holidays, or carrier delays may occasionally affect delivery timelines.

Multiple Shipments

If your order contains multiple products, items may ship separately and arrive on different dates.

You will receive tracking information for each shipment once it has been dispatched.

Order Tracking

After your order is placed, you will receive an order confirmation email containing your order details.

Once your order ships, you will receive a shipping confirmation email that includes:

Order number
Carrier information
Tracking number
Shipment status

Tracking information may take up to 24 hours to become active after shipment.

Shipping Delays

While StrucHaus strives to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Carrier delays
Supply chain disruptions
Natural disasters
High seasonal demand
Other force majeure events

If your order experiences an unusual delay, please contact our support team for assistance at support@struchaus.com.

Damaged, Lost, or Missing Packages

Damaged Shipments

If your order arrives damaged, please contact us within 3 business days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label

Upon verification, StrucHaus will provide assistance in accordance with our Return & Refund Policy.

Lost Packages

If tracking indicates that your package was delivered but you cannot locate it:

Check around your property and delivery location.
Verify with household members, neighbors, or building management.
Contact the shipping carrier for additional delivery details.

If the package cannot be located, please contact our support team. If a carrier investigation confirms that a package was lost in transit, StrucHaus may provide a replacement order or issue a refund, depending on the circumstances.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

StrucHaus is not responsible for delays, lost shipments, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.